Team

Shakil Sarder, an experienced visionary leader, excels in client experience & research teams, and customer satisfaction programs. Additionally, he demonstrates expertise in creating and scaling e-commerce operations models, building strategic frameworks from the ground up, and leveraging technological know-how for rapid scalability in a growing business. His profound knowledge extends to the customer lifecycle, engagement channels, and partner service.

With a proven track record in strategic, operational, and people leadership, Shakil collaborates closely with business development, digital marketing, and operational teams to ensure client and partner satisfaction. His unique blend of strategic acumen, technical insight, and a dedicated commitment to exceptional customer service contributes significantly to successful business growth. Shakil Sarder is also responsible for conducting market research, analyzing industry trends, and making informed strategic decisions to enhance customer satisfaction and drive business growth.

Chatbots: Where artificial intelligence meets the art of conversation, shaping the future of technology. So chatbots stand as eloquent ambassadors, translating user needs into digital solutions.

Utilize customer support tools and technologies, such as customer relationship management (CRM) systems, and Chatbot to streamline processes and improve overall experience. Additionally, Shakil’s comprehensive expertise and dedication to continuous learning make him an invaluable asset to any organization.

Education & Training

  • Management Professionals, IBA – University of Dhaka
  • MBA in MIS, American International University Bangladesh (AIUB)
  • BSc in CSE, American International University Bangladesh (AIUB)

Areas of Expertise

  • Client Experience Expert
  • E-Commerce Operations
  • Business Analytics and Insights
  • Team Management

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